Why Quality Installation Matters in the HVAC Industry

The effectiveness and efficiency of HVAC systems depend on proper installation, and it can significantly impact energy consumption, indoor air quality, and overall comfort.

When it comes to the HVAC industry, smart consumers look at a few critical factors before making purchases. The two you are likely familiar with are brands and total cost. However, the quality of installation is essential too.

With more than 30 years of experience in the industry, our trusted HVAC experts are available 24/7 for AC & Heating repair, maintenance, and installation.

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Excellent

Thomas Hoffmann Air Conditioning & Heating LLC

Based on 625 reviews

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Howling W.

Very good, pleased with service.

Margaret F.

Excellent service from Nick!

Dianne T.

I am very pleased with the service provided.
, especially the quick response to my request . The technician came in themorning and had my cooling system repaired within an hour. Thank you !

Response from the owner:We're delighted we could promptly assist you on a Sunday morning and fix your cooling system efficiently. Thank you!

Debra H.

Here on time, worked fast. Always pleasant and great answering questions. Zach always does a great job.

Response from the owner:Thank you, Debra, for your kind words; we're glad to hear Zach made a positive impression and that you had a great experience with our team!

Joe M.

great job

Response from the owner:Thank you, Joe! We appreciate your kind words and the support from everyone involved.

Blissed L.

Extremely quick response for appointment and did quick fix for our furnace and heat is working great !

Response from the owner:Thank you for your kind words! We're glad to hear our team was able to respond quickly and get your furnace working great. We appreciate your feedback!

ImfamousDante

They were timely, polite, professional and they saved us from too much sweating. In a field full of pompous and arrogant technicians, these guys take the time to explain what is wrong and how they are correcting it. Other folks just assume you are incompetent but these folks take the time to educate. Cannot recommend highly enough.

Response from the owner:Thank you for your kind words! We truly appreciate your feedback and are glad we could provide you with a positive experience.

W M.

Great service and arrived on time when promised.

Response from the owner:Thank you Wray, for your kind words! We're glad to hear you had a great experience and that everything was on time.

mark C.

I would like to have a receipt for my payment which I did not receive. On a positive note he was very punctual very early actually he did his job and was very professional and I'm hoping and praying this took care of the issue thank you and I would not hesitate at this time to use your services

Response from the owner:Thank you, Mark, for your feedback and for highlighting the punctuality and professionalism of our team; we appreciate your support and will ensure you receive your receipt promptly.

Michelle C.

Our experience with them was fantastic all the way through! Not only were they able to get to our business that day but the customer service from the phone call to the on-site service was professional and quick. We'll definitely be using Thomas Hoffmann Air Conditioning and Heating in the future.

Response from the owner:Thank you, Michelle, for your wonderful feedback! We're glad to hear about your fantastic experience and appreciate your kind words about our team's professionalism. We look forward to serving you again in the future!

Kay H.

Zachary was here on the dot at 8:00am. Thank for making me the first stop as promised. Very friendly too.

Response from the owner:Thank you for recognizing our professionalism and friendliness!

Beth R.

Competence and knowledge have been my experience.

Response from the owner:Thank you, Beth, for sharing your experience; it means a lot to us!

Rick K.

I couldn’t be happier with the service from Thomas Hoffmann Air-Conditioning! From the moment I called, the team was professional, responsive, and truly knowledgeable. Thomas personally made sure everything was handled with great attention to detail. The installation was smooth, efficient, and the quality of the work exceeded my expectations. It’s rare to find a company that is both skilled and genuinely cares about their customers. I highly recommend Thomas Hoffmann Air-Conditioning to anyone looking for honest, reliable, and top-notch service. They’ve definitely earned a loyal customer!

Response from the owner:Thank you, Rick, for your kind words and for recognizing our team's hard work; we're grateful for your support and thrilled to have earned your loyalty!

Ashley W.

Amazing service from Thomas Hoffmann! They made space in their schedule to come out the next day to fix our air conditioner. They were on time, honest and fixed the problem on the spot. Thank you!

Response from the owner:Thank you, Ashley! We appreciate your kind words about our team's service – it's great to hear we could help you so quickly.

Lynda B.

Excellent Service!

Response from the owner:Thank you, Lynda, for your kind words about our service; we truly appreciate your support!

Anna Marie C.

Fast efficient service. Both of the gentlemen that came to my home were very help and informative not to mention polite. It’s difficult to get service advisers to appear at your home when scheduled most times they’re late or don’t show up at all. Not an issue with this team on time, clear diagnosis, quick repair. I would definitely use Thomas Hoffmann Air Conditioning again. I recommend them highly.

Response from the owner:Thank you, Anna, for your wonderful feedback! We're glad to hear that our team provided you with timely and helpful service, and we appreciate your high recommendation.

Olivia H.

Tom was great. Super quick and easy! Serviced my unit in under 24 hours.

Response from the owner:Thank you, Olivia! We appreciate your kind words about Tom and are glad to hear your unit was serviced so quickly.

Henry D.

I have complete trust in Thomas Hoffman AC . I have had multiple
technicians who are always polite and knowledgeable.

Response from the owner:Thank you for your trust in our team, Henry! We appreciate your kind words about our technicians.

Jane F.

The OG brother, Thomas Hoffmann, his son Nick, who and the entire team are fantastic! They have my highest respect and recommendation!

Response from the owner:Thank you, Jane! We truly appreciate your kind words about Thomas, Nick, and the entire team; your support means a lot to us!

K. E. K.

Fast response and great quality work.

Response from the owner:Thank you for your kind words about our fast response and quality work; we truly appreciate your support!

Accuracywyd

Very quick and efficient

Response from the owner:Thank you, for your kind words; we appreciate your recognition of our quick and efficient service!

T R

He got my ac up in running in no time.

Response from the owner:Thank you, T! We're glad to hear that everything is running smoothly and appreciate your recognition of our team's effort.

William S.

Giovanni was amazing. Explained everything in detail.and really made sure my unit is operating at its best. Very happy with them.

Response from the owner:Thank you, William! We're glad to hear Giovanni provided such detailed service and ensured your unit is running smoothly.

James H.

Came out immediately after a time slot opened and fixed the AC issue.

Response from the owner:Thank you, James, for your kind words! We're glad we could address your AC issue promptly.

Ordont Orthodontic Appliance L.

Outstanding in every respect.

Response from the owner:Thank you, Ordont, for your wonderful feedback; we're so glad to hear everything met your expectations!

Beth W.

Zachary was very knowledgeable and informative! Highly recommend!

Response from the owner:Thank you, Beth! We're so glad you found Zachary knowledgeable and informative—we appreciate your recommendation!

Debbie P.

First visit for my maintenance program. Arrived on time. Very polite to talk to. They discussed what they did and everything was good. They were professional. I would recommend this company to everyone.

Response from the owner:We're delighted to hear about your positive first visit experience with us! Thank you for recommending our services.

Tom S.

They were quick and did an exce
llent job on a very hot day. Thank you

Response from the owner:Thank you for the 5-star rating, Tom!

David W.

Very knowledgeable. Very professional. Tom was very thorough and finally confirmed the issues in the system that no one else bothered to check.

Response from the owner:Thank you, David, for your kind words; it's great to hear that Tom's thoroughness made a difference in addressing the issues in the system. We look forward to working with you in the future!

Buzz P.

Excellent Service. Thank you Zackery

Response from the owner:Thank you for your kind words, Buzz! It was a pleasure assisting you.

Mari L.

I’ve been using “THOMAS Hoffmann Airconditioning and Heating” for years now. We have a 30 +\- year old system that works perfectly for us. Although we’ve not had to use it yet, it is comforting to know they offer a 24 hour on call service. I really appreciate that the technicians don’t try to upsell us on anything. They’re a very professional, knowledgeable, and courteous, local-family owned and operated business. I’ve also found their pricing to be very fair and by”fair” I don’t mean “cheap” but reasonable… especially for the quality of service provided by THOMAS Hoffmann HVAC. I love supporting smaller family owned business and this one is top-notch! Thank you guys!

Response from the owner:Thank you so much for your continued support and kind words, Mari! We truly appreciate your loyalty and are glad to hear about your positive experiences with our services. We look forward to continuing to provide you with top-notch service in the future.

Brandon

Great customer service & experience for our HVAC System! They installed two UV lights and a dehumidifier. On time, great service, the new items work great - Great HVAC Service in St. Louis! Thank you!

Response from the owner:Thank you, Brandon, for your wonderful feedback! We're glad to hear that you had a great experience with your installations Your satisfaction is our priority!

Don F.

Thank you Thomas Hoffman Air Conditioning for doing a great of repairing our HVAC system that was damaged during a power outage. You installed our new HVAC system late last year and promptly responded to our call for repair after a power surge impacted our subdivision.

Response from the owner:Thank you, Don, for your kind words! We're glad to hear that Thomas Hoffman Air Conditioning was able to assist you so quickly after the power surge and that you're satisfied with your new HVAC system. Your support means a lot to us!

Chris H.

Always great service!

Response from the owner:Thank you, Chris! We appreciate your kind words about our service and are glad to hear you had a great experience.

Princess C.

This company is so responsive that I love them. They respond immediately, and I trust them to tell me what needs to be done. I haven’t been steered wrong yet. They are genuinely nice to work with and honest. I use their maintenance program which I highly recommend.

Response from the owner:Thank you for your kind words, we truly appreciate your trust in us and are glad to hear about your positive experience with our services.

Scott V.

Quick response and did a great job. On a Saturday.

Response from the owner:Thank you, Scott! We're glad to hear you appreciated the quick response and great service, especially on a Saturday. We look forward to continue serving you.

William O.

Super easy to schedule, arrived on time and quickly fixed my AC. Thank you!

Response from the owner:Thank you, William! We're glad to hear scheduling was easy and that your AC was fixed promptly. We appreciate your feedback!

Pat Keith T.

Giovanni was good…. This is reason we ask for him

Response from the owner:Thanks so much!

Dan C.

As owner of rental and living out of town, it is very easy and painless to have Thomas Hoffman schedule all of my seasonal work with the tenant. Highly recommend!

Response from the owner:Thank you for trusting us with your rental property maintenance, Dan! We appreciate your recommendation!

Terry F.

Just had our annual service on our A/C. The technician, Giovanni, was very professional, friendly, thorough and spent time explaining what all he did and what his findings were. Couldn't be happier. I HIGHLY RECOMMEND THOMAS HOFFMAN AIR CONDITIONING AND HEATING.

Response from the owner:Terry, we're so grateful for your kind words and for recommending us! We're thrilled to hear that you had a positive experience with our technician during your annual furnace service. Thank you for choosing Thomas Hoffman Air Conditioning and Heating!

Albert K.

I called on December 25th at midnight and started leaving a message and Thomas Hoffman the owner called me back almost immediately. He said he would come out the next morning between 8:00 and 10:00 am snd he was promptly on time. He fixed my problem and while he was there I decided to get an estimate for a new furnace and air conditioning unit. The price was very reasonable and the installers one of them being his son were both very professional very courteous, polite, arrived on time and finished the same day. I enjoy knowing that I now have the support of Thomas Hoffman heating and air conditioning along with the peace of mind that comes with owning a Trane. Nothing stops a Trane.

Albert Koesterer

Response from the owner:Albert thanks so much for your kind reviews and your business. We truly appreciate it!!!

J H

I made another service call years after my last review. Once again, Tom did not disappoint. He identified the cause of my newly purchased system installed by another HVAC company. He explained it so simple and easy to understand without the technical jargons. I just wished I had purchased the new equipment from Tom instead of saving a few hundred dollars from his competition.

Response from the owner:Thank you, J, for your kind words! We're glad to hear that Tom was able to assist you so effectively and make everything easy to understand. We appreciate your continued trust in our services and hope to help you again in the future!

Greg D.

I've used these guys twice now and their response time is great, they are friendly, informative, and most importantly, effective. I'm calling these folks every time my furnace sounds weird.

Response from the owner:Thank you for the wonderful feedback, Greg! We're glad to hear that you've had such positive experiences with our team. Providing timely and effective service is our priority, and we're here whenever you need us. Looking forward to assisting you again!

Randy L.

Nick fixed my furnace today, excellent service, very personable and quick service on the coldest day of the year. Thank you!!

Response from the owner:Thank you, Randy, for the fantastic 5-star rating; we appreciate your support!

Here are some key reasons why quality installation matters in the HVAC industry:

• Energy Efficiency: Properly installed HVAC systems operate more efficiently, lowering energy consumption. When installed incorrectly, systems may work harder to achieve the desired temperature, increasing energy bills. Quality installation ensures that the equipment functions optimally, reducing energy waste and saving costs over time.
• System Performance: A well-installed HVAC system performs at its peak capacity. This means it can heat or cool a space without straining the components. Proper sizing, ductwork design, and equipment placement are essential for optimal performance.
• Equipment Longevity: Quality installation contributes to the longevity of HVAC equipment. When systems are installed correctly, they are less likely to experience premature wear and tear. Regular maintenance becomes more effective in extending the equipment’s lifespan when installed properly.
• Indoor Air Quality: Incorrectly installed HVAC systems may lead to air quality issues. Poorly designed or installed ductwork can contribute to indoor air dust, mold, and other contaminants. Quality installation ensures the system is designed to maintain good indoor air quality, providing a healthier environment for occupants.
• Comfort and Consistency: A well-installed HVAC system delivers consistent comfort throughout a building. Proper sizing and placement of equipment, along with balanced airflow, contribute to even temperature distribution. This results in a more comfortable living or working environment for occupants.
• Compliance and Safety: Proper installation ensures that HVAC systems comply with local building codes and safety regulations. This is crucial for the protection of both occupants and property. Improper installation may lead to safety hazards such as gas leaks or electrical issues.
• Cost Savings: While quality installation may have an upfront cost, it can lead to significant long-term savings. Energy-efficient systems and reduced maintenance needs contribute to lower operational costs over the life of the HVAC system.
• Customer Satisfaction: Quality installation leads to customer satisfaction. Occupants are more likely to be comfortable and happy with their HVAC system if it operates efficiently and effectively. This, in turn, can lead to positive reviews, referrals, and repeat business for HVAC contractors.