Determining whether the problem lies with your thermostat or furnace can be a detective game. Our HVAC techs can help!
When the temperature drops and it gets chilly, it’s crucial to have a reliable heating system. However, from time to time, heating issues can arise, leaving you shivering and wondering whether the problem lies with your thermostat or your furnace.
At Thomas Hoffmann Air Conditioning and Heating, we are here to assist you in keeping your home cozy and comfortable during the chilly months.
From the phone to the completion of the job everyone is so polite and informative. I had Giovani as our representative and he was very informative and professional, and knew exactly what the problem was. Thanks so much.
Response from the owner:Thank you for the kind review, Frank! We appreciate you and your business.
Zach did an excellent job! Always courteous and friendly. We would highly recommend calling Thomas Hoffmann HVAC for any heating and cooling needs.
Response from the owner:Thank you, Allan! We're glad to hear that Zach provided excellent service and appreciate your recommendation for Thomas Hoffmann HVAC.
Was able to locate the problem right away and replace a switch and add Freon very nice job by this employee. I will recommend Thomas Hoffman for future references.
I had Nick come out. He was awesome. Very knowledgeable, prompt and helpful. I will definitely recommend Thomas Hoffmann HVAC to others in need of HVAC support.
Response from the owner:Thank you, Jack! We're glad to hear that Nick provided you with excellent service. We appreciate your recommendation and look forward to assisting you and others in the future.
From our initial quote until the new furnace and AC were completed, everything was smooth and efficient. Zachary and Giovanni were excellent on-site, taking time to explain the installation as well as leaving the home clean. Thank you Thomas Hoffmann team
Response from the owner:Thank you! We're glad to hear that the installation process was smooth and efficient. Zachary and Giovanni will be pleased to know their efforts made a positive impact. We appreciate your kind words about the team!
Update 4/6/26: Zach Sperling is such a pleasant and knowledgeable technician that I recommend him highly. Thomas Heating has been a wonderful company to work with in my maintenance plan. If you are looking for a reputable company, look no more.
This company is so responsive that I love them. They respond immediately, and I trust them to tell me what needs to be done. I haven’t been steered wrong yet. They are genuinely nice to work with and honest. I use their maintenance program which I highly recommend.
Response from the owner:Thank you for your kind words, we truly appreciate your trust in us and are glad to hear about your positive experience with our services.
work good but got at least 6 messages from them very annoying
Response from the owner:Thank you for your feedback, Harold. We appreciate your input and understand how too many messages can be frustrating. We'll work on improving that experience for you.
Nick was great! He came right out and was able to solve the problem fairly easily. He communicated well and helped us prevent a future problem as well.
Response from the owner:Thank you for the review, Philip! We are happy to hear you had a pleasant experience working with us.
Response from the owner:Thank you, Pat, for your kind words about Giovanni; we appreciate your feedback and are glad to hear that he made a positive impression.
They have never failed to fix my hvac problems. These folks are top tier.
Response from the owner:Thank you for the wonderful feedback, Greg! We're glad to hear that you've had such positive experiences with our team. Providing timely and effective service is our priority, and we're here whenever you need us. Looking forward to assisting you again!
Giovanni was very professional, helpful, patient and helped me figure out the issue, if it was covered under warranty, and next steps. Great overall experience and much appreciated.
Response from the owner:Thank you, Amy! We're glad to hear that Giovanni provided you with such professional and helpful service. Your appreciation means a lot to us!
Always professional and thorough whenever they service our home. We have used Thomas Hoffmann Air Conditioning & Heating multiple times since we moved into our home and will continue to use them in the future.
Response from the owner:Thank you for the thoughtful review, Joe. We appreciate you and your business!
0 stars if I could. Bought a faulty (not to mention overpriced) surface igniter, called back five minutes later after installing, of course they didn’t stand behind their part. Go to Grainger instead. Same (working) part, half the price.
Response from the owner:Hi there. I am unable to locate your customer profile. Please give our office a call at 314-471-7625 so we can get this figured out for you.
My furnace was not working. A very nice gentleman came out this morning and fixed the problem and now I have much needed heat. He was very professional and courteous. I will definitely be using them again when the need arises.
Response from the owner:Thank you for the positive feedback! We're glad to hear that you were pleased with our prompt and friendly service. We look forward to assisting you again in the future!
I will always call Hoffmans for my air and heat needs. They were out to my daughters house that day and fixed it. It was right before the weekend storm with below zero temps the next day. They saved my daughter and grandbabies. I could never thank them more.
Response from the owner:We are so happy to hear that we could help! Thank you for the kind review.
Snow and drifting snow covered intake and out take vents causing the furnace emergency to shut off furnace. Cleaned off the driftibg/ snow off roof and vents furnace works perfect now. Thank you and great job Nick.
Response from the owner:Thanks for the great review, Scott! We appreciate your support.
5 stars! Nick was here to fix my heater within 2 hours of my call. He explained the problem to me thoroughly and got the job done quickly & professionally. Thank you so much!
Response from the owner:Thank you for the kind review, Jennifer! Glad we could help.
Extremely thorough and educational. They do a wonderful job of explaining everything and making sure I was comfortable knowing how the systems worked in my house!
Response from the owner:Thanks for the great review, Matthew! We appreciate your support.
I noticed a strange noise that I was concerned was linked to my furnace. I called Thomas Hoffman Heating & Cooling and Nick came right out. He was very thorough checking all components. Thankfully all checked out for us this visit. Definitely recommend Thomas Hoffman Heating & Cooling!
Response from the owner:Thank you so much for the kind review, Abby! We appreciate your business and look forward to servicing you in the future.
Thomas Hoffman is a wonderful company to work with. Techs are knowledgeable, personable & efficient.
Response from the owner:Thank you, Christine, for your kind words about our team; we appreciate your feedback and are glad to hear you had a positive experience!
Got a quote over the phone. Everything was explained thoroughly. Dakota, my technician arrived and on time, was very professional and knowledgeable. He didn’t try to upsell or change anything. He did a great job. We can already tell the difference since the ducts and vents were cleaned. Would recommend an use Hoffman again in the future.
Response from the owner:Happy to hear you had a pleasant experience using Thomas Hoffmann!
The technician, Ryan, was knowledgeable and helpful in identifying the issue with our mini split AC unit. They are the second company we called after issues with the first and will be using Hoffmann again.
Response from the owner:We are so happy to hear your experience with Thomas Hoffmann was pleasant. Thank you for your kind review, & we look forward to working with you in the future!
Understanding the Thermostat
The thermostat serves as the control center for your heating system. It monitors the temperature in your home and signals the furnace to kick in when it gets too cold. If you suspect a heating issue, it’s essential to consider the thermostat as a potential culprit.
Common thermostat problems include:
Incorrect Settings: Sometimes, the issue can be as simple as someone in your household accidentally setting the thermostat to “cool” instead of “heat” or inputting the wrong temperature.
Dead Batteries: If your thermostat is battery-operated, dead batteries can prevent it from functioning correctly. Make sure to replace them regularly.
Dust and Dirt: Dust and debris can accumulate inside your thermostat, affecting its accuracy and responsiveness. Cleaning it can often resolve minor issues.
Wiring Problems: Loose or damaged wiring can interfere with the communication between your thermostat and furnace.
Checking Your Thermostat
First, ensure your thermostat is set to “heat” at the desired temperature.
Replace the batteries, if necessary, and clean the thermostat if it appears dusty or dirty.
If you’re comfortable with it, inspect the wiring to ensure there are no loose or damaged connections. If you’re unsure about this step, it’s best to consult a professional technician.
Understanding the Furnace
The furnace is the heart of your heating system. It’s responsible for generating heat and distributing it throughout your home. If you’ve ruled out thermostat issues and still experience heating problems, it’s time to consider the furnace.
Common furnace problems include:
Lack of Maintenance: Neglecting regular furnace maintenance can lead to various issues, such as clogged filters, dirty burners, or worn-out components.
Pilot Light Problems: If you have a gas furnace, a malfunctioning pilot light can prevent the unit from heating your home.
Electrical Issues: Faulty wiring, blown fuses, or tripped circuit breakers can disrupt the furnace’s operation.
Mechanical Failures: Furnace components, like the blower motor or fan, may wear out or fail over time, leading to heating problems.
Checking Your Furnace
Ensure the furnace power switch is on and the thermostat is set to “heat.”
Replace the furnace filter if it’s dirty or clogged. This simple step can often resolve heating issues.
If you have a gas furnace, check the pilot light. If it’s out, follow your furnace’s instructions for relighting it.
If you’ve addressed these common issues and still have no heat, it’s time to consult a professional HVAC technician to inspect and diagnose your furnace.
Remember that safety should always be a top priority when dealing with heating systems, especially the furnace. If you’re unsure or uncomfortable performing any of the checks or maintenance tasks mentioned, it’s best to contact a qualified HVAC technician to diagnose and repair the issue. At Thomas Hoffmann Air Conditioning and Heating, we are here to assist you in keeping your home cozy and comfortable during the chilly months.
24/7 Service Call Now
At Thomas Hoffmann Air Conditioning & Heating, we pride ourselves on being a locally owned and operated HVAC company. With more than 30 years of experience and a master technician and mechanical engineer as our owner, we can replace, repair, and maintain your business or home’s HVAC system.
