Determining whether the problem lies with your thermostat or furnace can be a detective game. Our HVAC techs can help!
When the temperature drops and it gets chilly, it’s crucial to have a reliable heating system. However, from time to time, heating issues can arise, leaving you shivering and wondering whether the problem lies with your thermostat or your furnace.
At Thomas Hoffmann Air Conditioning and Heating, we are here to assist you in keeping your home cozy and comfortable during the chilly months.
0 stars if I could. Bought a faulty (not to mention overpriced) surface igniter, called back five minutes later after installing, of course they didn’t stand behind their part. Go to Grainger instead. Same (working) part, half the price.
Response from the owner:Hi there. I am unable to locate your customer profile. Please give our office a call at 314-471-7625 so we can get this figured out for you.
From the phone to the completion of the job everyone is so polite and informative. I had Giovani as our representative and he was very informative and professional, and knew exactly what the problem was. Thanks so much.
Response from the owner:Thank you for the kind review, Frank! We appreciate you and your business.
My furnace was not working. A very nice gentleman came out this morning and fixed the problem and now I have much needed heat. He was very professional and courteous. I will definitely be using them again when the need arises.
Response from the owner:Thank you for the positive feedback! We're glad to hear that you were pleased with our prompt and friendly service. We look forward to assisting you again in the future!
Snow and drifting snow covered intake and out take vents causing the furnace emergency to shut off furnace. Cleaned off the driftibg/ snow off roof and vents furnace works perfect now. Thank you and great job Nick.
Response from the owner:Thanks for the great review, Scott! We appreciate your support.
5 stars! Nick was here to fix my heater within 2 hours of my call. He explained the problem to me thoroughly and got the job done quickly & professionally. Thank you so much!
Response from the owner:Thank you for the kind review, Jennifer! Glad we could help.
I noticed a strange noise that I was concerned was linked to my furnace. I called Thomas Hoffman Heating & Cooling and Nick came right out. He was very thorough checking all components. Thankfully all checked out for us this visit. Definitely recommend Thomas Hoffman Heating & Cooling!
Response from the owner:Thank you so much for the kind review, Abby! We appreciate your business and look forward to servicing you in the future.
Thomas Hoffman is a wonderful company to work with. Techs are knowledgeable, personable & efficient.
Response from the owner:Thank you, Christine, for your kind words about our team; we appreciate your feedback and are glad to hear you had a positive experience!
Got a quote over the phone. Everything was explained thoroughly. Dakota, my technician arrived and on time, was very professional and knowledgeable. He didn’t try to upsell or change anything. He did a great job. We can already tell the difference since the ducts and vents were cleaned. Would recommend an use Hoffman again in the future.
Response from the owner:Happy to hear you had a pleasant experience using Thomas Hoffmann!
The technician, Ryan, was knowledgeable and helpful in identifying the issue with our mini split AC unit. They are the second company we called after issues with the first and will be using Hoffmann again.
Response from the owner:We are so happy to hear your experience with Thomas Hoffmann was pleasant. Thank you for your kind review, & we look forward to working with you in the future!
woke up to a very cold house, called Thomas Hoffmann, they were able to come out a couple of hours later and get the issue resolved. Always trust them, they have always been quick to respond and get either the heating or ac issue fixed that day. Also a great price!!!! give them 10 stars if i could, Thank You JS
Response from the owner:Thank you for the kind review, Jim. We are happy to hear that you had a positive experience working with Thomas Hoffmann!
The technician Giovanni was excellent and on time very professional and efficient and knowledgeable of the project at hand ,gave great advice but most of all did great work 👏 thank you .
Response from the owner:We are so happy to hear you had a great experience, Sam! Thank you for the review, and thank you for your business.
Your service technician was very professional and knowledgeable. And did not appear to try to give me bogus information. I truly appreciate his honesty because several other companies did not appear to be honest, obviously wasn’t honest, my gut feeling told me they were not honest and tried to get me to spend $10,000 for a problem that was much simpler to fix. I look forward to you servicing all my properties, and possibly those of the rest of my family.
Response from the owner:Thank you so much for the kind words and great review! We appreciate your support.
Very prompt, communication was great, and the workers were very polite. I highly recommend them!
Response from the owner:Thank you, Lianne! We're glad to hear that you had a positive experience with our team and appreciate your high recommendation.
Water heater repaired, appointment done the same day, effective, courteous
Response from the owner:Thank you, Leticia! We appreciate your kind words and are glad to hear that the water heater was repaired promptly and effectively. Your satisfaction means a lot to us!
The service tech Giovanni did a fantastic job. Our gas fireplace is working like new again so we’re ready for the cold weather!
Response from the owner:Thank you, Mr, for your fantastic review! We're glad to hear Giovanni provided you with excellent service and professionalism. Your recommendation means a lot to us!
My neighbor referred these guys to me when had water heater problem. Previous company told me I needed to replace it. Tom’s technician fixed it for less than $200. This was over 2 years ago and have been using their service ever since. They are very trustworthy.
Response from the owner:Thank you, Mary, for sharing your experience and for trusting us with your water heater issue; we're glad our technician could help and that you've continued to rely on our services!
I called this company earlier today because I was having a bunch of issues with my HVAC system. They were incredibly friendly and walked me through troubleshooting step by step over the phone. They didn’t even charge me for the call. Thanks to their honest advice, I was able to get things running smoothly again. Really grateful for their help and would definitely recommend them if you want straightforward and trustworthy service. Five stars all the way!
Response from the owner:Thank you so much for the glowing review, Hector! We appreciate your business and look forward to working with you in the future.
Nick did not set current time. — Monday Hoffmans Zach came to fix correct time. We DID NOT want a timed thermostat — we prefer to set temperatures manually
Response from the owner:Thank you, Pat, for your kind words about Giovanni; we appreciate your feedback and are glad to hear that he made a positive impression.
I will highly recommend this business for your air and heater repair. Prompt, knowledgeable and courteous service.
Response from the owner:Thank you, Judy, for your kind words and recommendation! We're glad to hear you were pleased with our prompt and courteous service.
Thomas Hoffman was very responsive to our after hours inquiry, even walked us through some trouble shooting over the phone. We provided pictures of the unit and they were able to quickly buy, schedule and install the part to keep our family warm!
Response from the owner:Thank you, Ali! We're glad to hear that Thomas was responsive and helpful in getting everything sorted out for you and your family. Your feedback means a lot to us!
Great service. Responsive. Well trained technicians. Honest friendly and thorough. I highly recommend Tom Hoffmann and his team.
Response from the owner:Thank you for your kind words! We appreciate your recommendation and are delighted to hear about your positive experience with our team.
Ryan Taylor with Thomas Hoffman did an outstanding job in servicing our unit & explaining everything to me, especially how our humidifier worked, since we were new home owners & had not had one before. Thank you!
Response from the owner:Thank you! We're glad to hear that Ryan and Thomas provided you with excellent service and helped you understand your new humidifier. We appreciate your feedback!
Response from the owner:Thank you Wray, for your kind words! We're glad to hear you had a great experience and that everything was on time.
Understanding the Thermostat
The thermostat serves as the control center for your heating system. It monitors the temperature in your home and signals the furnace to kick in when it gets too cold. If you suspect a heating issue, it’s essential to consider the thermostat as a potential culprit.
Common thermostat problems include:
Incorrect Settings: Sometimes, the issue can be as simple as someone in your household accidentally setting the thermostat to “cool” instead of “heat” or inputting the wrong temperature.
Dead Batteries: If your thermostat is battery-operated, dead batteries can prevent it from functioning correctly. Make sure to replace them regularly.
Dust and Dirt: Dust and debris can accumulate inside your thermostat, affecting its accuracy and responsiveness. Cleaning it can often resolve minor issues.
Wiring Problems: Loose or damaged wiring can interfere with the communication between your thermostat and furnace.
Checking Your Thermostat
First, ensure your thermostat is set to “heat” at the desired temperature.
Replace the batteries, if necessary, and clean the thermostat if it appears dusty or dirty.
If you’re comfortable with it, inspect the wiring to ensure there are no loose or damaged connections. If you’re unsure about this step, it’s best to consult a professional technician.
Understanding the Furnace
The furnace is the heart of your heating system. It’s responsible for generating heat and distributing it throughout your home. If you’ve ruled out thermostat issues and still experience heating problems, it’s time to consider the furnace.
Common furnace problems include:
Lack of Maintenance: Neglecting regular furnace maintenance can lead to various issues, such as clogged filters, dirty burners, or worn-out components.
Pilot Light Problems: If you have a gas furnace, a malfunctioning pilot light can prevent the unit from heating your home.
Electrical Issues: Faulty wiring, blown fuses, or tripped circuit breakers can disrupt the furnace’s operation.
Mechanical Failures: Furnace components, like the blower motor or fan, may wear out or fail over time, leading to heating problems.
Checking Your Furnace
Ensure the furnace power switch is on and the thermostat is set to “heat.”
Replace the furnace filter if it’s dirty or clogged. This simple step can often resolve heating issues.
If you have a gas furnace, check the pilot light. If it’s out, follow your furnace’s instructions for relighting it.
If you’ve addressed these common issues and still have no heat, it’s time to consult a professional HVAC technician to inspect and diagnose your furnace.
Remember that safety should always be a top priority when dealing with heating systems, especially the furnace. If you’re unsure or uncomfortable performing any of the checks or maintenance tasks mentioned, it’s best to contact a qualified HVAC technician to diagnose and repair the issue. At Thomas Hoffmann Air Conditioning and Heating, we are here to assist you in keeping your home cozy and comfortable during the chilly months.
24/7 Service Call Now
At Thomas Hoffmann Air Conditioning & Heating, we pride ourselves on being a locally owned and operated HVAC company. With more than 30 years of experience and a master technician and mechanical engineer as our owner, we can replace, repair, and maintain your business or home’s HVAC system.
