Frequently Asked Questions: Homeowner’s Guide to AC

Nick was great! He came right out and was able to solve the problem fairly easily. He communicated well and helped us prevent a future problem as well.

Geovanni is great!

They have never failed to fix my hvac problems. These folks are top tier.

Giovanni was very professional, helpful, patient and helped me figure out the issue, if it was covered under warranty, and next steps. Great overall experience and much appreciated.

Always professional and thorough whenever they service our home. We have used Thomas Hoffmann Air Conditioning & Heating multiple times since we moved into our home and will continue to use them in the future.

Met Nick at ACCA - conference for HVAC contractors. He’s an expert! 100%
14 years in the business, doing a great job and service.

Very easy to work with. Technician kept me informed about what was going on through the whole process.

Nick was awesome! He was extremely professional and answered any questions I had. Would highly recommend!

Got the job done fast and explained every step as it was happening!

We have a tankless water heater that needed cleaning and a new part, they came out very quickly and got the hot water back again. Thank you!

0 stars if I could. Bought a faulty (not to mention overpriced) surface igniter, called back five minutes later after installing, of course they didn’t stand behind their part. Go to Grainger instead. Same (working) part, half the price.

Always a great experience. Was able to get out same day to help, knowledgeable of old homes, including their systems and new systems as well.

From the phone to the completion of the job everyone is so polite and informative. I had Giovani as our representative and he was very informative and professional, and knew exactly what the problem was. Thanks so much.

My furnace was not working. A very nice gentleman came out this morning and fixed the problem and now I have much needed heat. He was very professional and courteous. I will definitely be using them again when the need arises.

Ryan was very professional, knowledgeable, and thorough. I was able to get an appointment the same day during a biter, snowy day.

I will always call Hoffmans for my air and heat needs. They were out to my daughters house that day and fixed it. It was right before the weekend storm with below zero temps the next day. They saved my daughter and grandbabies. I could never thank them more.

Snow and drifting snow covered intake and out take vents causing the furnace emergency to shut off furnace. Cleaned off the driftibg/ snow off roof and vents furnace works perfect now. Thank you and great job Nick.

Came during a storm with emergency call for heat- did a quick and fast job getting furnace running! Whoot!

5 stars! Nick was here to fix my heater within 2 hours of my call. He explained the problem to me thoroughly and got the job done quickly & professionally. Thank you so much!

Extremely thorough and educational. They do a wonderful job of explaining everything and making sure I was comfortable knowing how the systems worked in my house!

Nick did an amazing job, on time, very knowledge and professional.

installed humidifier and hepa filter. Very pleased with service.

I noticed a strange noise that I was concerned was linked to my furnace. I called Thomas Hoffman Heating & Cooling and Nick came right out. He was very thorough checking all components. Thankfully all checked out for us this visit. Definitely recommend Thomas Hoffman Heating & Cooling!

I would describe the overall experience as professional, but also kind and responsive from the initial phone call to the technician.

Thomas Hoffman is a wonderful company to work with. Techs are knowledgeable, personable & efficient.

Nick was amazing. He came out the same day and had our heater fixed quickly

Hoffman plumbing came out to help with some of my plumbing problems. They were amazing. I wish I would have called them first

Nick did a great job!

Got a quote over the phone. Everything was explained thoroughly. Dakota, my technician arrived and on time, was very professional and knowledgeable. He didn’t try to upsell or change anything. He did a great job. We can already tell the difference since the ducts and vents were cleaned. Would recommend an use Hoffman again in the future.

The technician, Ryan, was knowledgeable and helpful in identifying the issue with our mini split AC unit. They are the second company we called after issues with the first and will be using Hoffmann again.

woke up to a very cold house, called Thomas Hoffmann, they were able to come out a couple of hours later and get the issue resolved. Always trust them, they have always been quick to respond and get either the heating or ac issue fixed that day. Also a great price!!!! give them 10 stars if i could, Thank You JS

Fast, friendly, professional service.

The technician Giovanni was excellent and on time very professional and efficient and knowledgeable of the project at hand ,gave great advice but most of all did great work 👏 thank you .

Nick was friendly, professional and knowledgeable, he did an awesome job!!

Notified me of expected arrival time and then again when he was on his way and was exactly on time! Nick was very personable and trustworthy.

Very fast service, Nice young man, and personable!

Your service technician was very professional and knowledgeable. And did not appear to try to give me bogus information. I truly appreciate his honesty because several other companies did not appear to be honest, obviously wasn’t honest, my gut feeling told me they were not honest and tried to get me to spend $10,000 for a problem that was much simpler to fix. I look forward to you servicing all my properties, and possibly those of the rest of my family.