Addressing water leakage in your air conditioner promptly can prevent potential damage to your home and expensive repairs.
Unfortunately, if you notice water leaking from your AC unit, turn it off until you can identify and solve the problem that caused the leak. Otherwise, you will likely be in for more expensive air conditioning repairs soon.
0 stars if I could. Bought a faulty (not to mention overpriced) surface igniter, called back five minutes later after installing, of course they didn’t stand behind their part. Go to Grainger instead. Same (working) part, half the price.
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From the phone to the completion of the job everyone is so polite and informative. I had Giovani as our representative and he was very informative and professional, and knew exactly what the problem was. Thanks so much.
Response from the owner:Thank you for the kind review, Frank! We appreciate you and your business.
My furnace was not working. A very nice gentleman came out this morning and fixed the problem and now I have much needed heat. He was very professional and courteous. I will definitely be using them again when the need arises.
Response from the owner:Thank you for the positive feedback! We're glad to hear that you were pleased with our prompt and friendly service. We look forward to assisting you again in the future!
Snow and drifting snow covered intake and out take vents causing the furnace emergency to shut off furnace. Cleaned off the driftibg/ snow off roof and vents furnace works perfect now. Thank you and great job Nick.
Response from the owner:Thanks for the great review, Scott! We appreciate your support.
5 stars! Nick was here to fix my heater within 2 hours of my call. He explained the problem to me thoroughly and got the job done quickly & professionally. Thank you so much!
Response from the owner:Thank you for the kind review, Jennifer! Glad we could help.
Extremely thorough and educational. They do a wonderful job of explaining everything and making sure I was comfortable knowing how the systems worked in my house!
Response from the owner:Thanks for the great review, Matthew! We appreciate your support.
I noticed a strange noise that I was concerned was linked to my furnace. I called Thomas Hoffman Heating & Cooling and Nick came right out. He was very thorough checking all components. Thankfully all checked out for us this visit. Definitely recommend Thomas Hoffman Heating & Cooling!
Response from the owner:Thank you so much for the kind review, Abby! We appreciate your business and look forward to servicing you in the future.
Thomas Hoffman is a wonderful company to work with. Techs are knowledgeable, personable & efficient.
Response from the owner:Thank you, Christine, for your kind words about our team; we appreciate your feedback and are glad to hear you had a positive experience!
Got a quote over the phone. Everything was explained thoroughly. Dakota, my technician arrived and on time, was very professional and knowledgeable. He didn’t try to upsell or change anything. He did a great job. We can already tell the difference since the ducts and vents were cleaned. Would recommend an use Hoffman again in the future.
Response from the owner:Happy to hear you had a pleasant experience using Thomas Hoffmann!
The technician, Ryan, was knowledgeable and helpful in identifying the issue with our mini split AC unit. They are the second company we called after issues with the first and will be using Hoffmann again.
Response from the owner:We are so happy to hear your experience with Thomas Hoffmann was pleasant. Thank you for your kind review, & we look forward to working with you in the future!
woke up to a very cold house, called Thomas Hoffmann, they were able to come out a couple of hours later and get the issue resolved. Always trust them, they have always been quick to respond and get either the heating or ac issue fixed that day. Also a great price!!!! give them 10 stars if i could, Thank You JS
Response from the owner:Thank you for the kind review, Jim. We are happy to hear that you had a positive experience working with Thomas Hoffmann!
The technician Giovanni was excellent and on time very professional and efficient and knowledgeable of the project at hand ,gave great advice but most of all did great work đź‘Ź thank you .
Response from the owner:We are so happy to hear you had a great experience, Sam! Thank you for the review, and thank you for your business.
Your service technician was very professional and knowledgeable. And did not appear to try to give me bogus information. I truly appreciate his honesty because several other companies did not appear to be honest, obviously wasn’t honest, my gut feeling told me they were not honest and tried to get me to spend $10,000 for a problem that was much simpler to fix. I look forward to you servicing all my properties, and possibly those of the rest of my family.
Response from the owner:Thank you so much for the kind words and great review! We appreciate your support.
Very prompt, communication was great, and the workers were very polite. I highly recommend them!
Response from the owner:Thank you, Lianne! We're glad to hear that you had a positive experience with our team and appreciate your high recommendation.
Water heater repaired, appointment done the same day, effective, courteous
Response from the owner:Thank you, Leticia! We appreciate your kind words and are glad to hear that the water heater was repaired promptly and effectively. Your satisfaction means a lot to us!
The service tech Giovanni did a fantastic job. Our gas fireplace is working like new again so we’re ready for the cold weather!
Response from the owner:Thank you, Mr, for your fantastic review! We're glad to hear Giovanni provided you with excellent service and professionalism. Your recommendation means a lot to us!
My neighbor referred these guys to me when had water heater problem. Previous company told me I needed to replace it. Tom’s technician fixed it for less than $200. This was over 2 years ago and have been using their service ever since. They are very trustworthy.
Response from the owner:Thank you, Mary, for sharing your experience and for trusting us with your water heater issue; we're glad our technician could help and that you've continued to rely on our services!
I called this company earlier today because I was having a bunch of issues with my HVAC system. They were incredibly friendly and walked me through troubleshooting step by step over the phone. They didn’t even charge me for the call. Thanks to their honest advice, I was able to get things running smoothly again. Really grateful for their help and would definitely recommend them if you want straightforward and trustworthy service. Five stars all the way!
Response from the owner:Thank you so much for the glowing review, Hector! We appreciate your business and look forward to working with you in the future.
Nick did not set current time. — Monday Hoffmans Zach came to fix correct time. We DID NOT want a timed thermostat — we prefer to set temperatures manually
Response from the owner:Thank you, Pat, for your kind words about Giovanni; we appreciate your feedback and are glad to hear that he made a positive impression.
I will highly recommend this business for your air and heater repair. Prompt, knowledgeable and courteous service.
Response from the owner:Thank you, Judy, for your kind words and recommendation! We're glad to hear you were pleased with our prompt and courteous service.
Thomas Hoffman was very responsive to our after hours inquiry, even walked us through some trouble shooting over the phone. We provided pictures of the unit and they were able to quickly buy, schedule and install the part to keep our family warm!
Response from the owner:Thank you, Ali! We're glad to hear that Thomas was responsive and helpful in getting everything sorted out for you and your family. Your feedback means a lot to us!
Zach was very professional and thorough. He was nice and did a great job!
Response from the owner:We are happy to hear you had a great experience with our company. Thank you for your kind words, Mike!
Any air conditioning unit malfunction can be very annoying, especially if you have to interrupt its use and call an HVAC technician to fix it. If you notice water leakage from your indoor unit, unfortunately, it means just that: turn it off until you can identify and solve the problem that causes the leak. Otherwise, you are likely in for more expensive air conditioning repairs very soon.
Here are the five most common causes of water leaking from your indoor air conditioning unit:
1. The Drain Line Is Clogged
The drain line (usually white) connects your indoor unit to the outside, leading the water from condensation to drain safely. If this pipe is clogged, the water will have nowhere else to go and come out through your indoor unit openings. Algae, dust, mold, and other debris can clog your pipe, which can be prevented by cleaning the pipe with white vinegar every six months. You may consider using a wet/dry vacuum cleaner to unclog a drain pipe or call an HVAC company.
2. The Drain Pan Has Holes or Cracks
The drain pan (or, better said, a pair of pans – one fixed and one removable) collects the condensed water droplets from the evaporator coils. If one of the pans is cracked, has a hole, or is missing completely, the water will not be redirected through the drain line. Check that the pans are in good shape and not misplaced or broken.
3. The Pump Does Not Work Anymore
If the AC indoor unit is in your basement, one possible problem could be a malfunctioning water pump. This pump pushes the water safely through the drainpipe toward the outside to allow it to be discarded properly. Check if the pump is working at all before you investigate other causes.
4. Poor Maintenance of the Unit (Old Air Filters)
The water leak may be caused by poor maintenance of the unit. If you forget or neglect to replace or clean the air filters, the air will not flow correctly, leading to issues like frozen evaporator coils. When this happens, the drain pan will overflow and leak water indoors. Replace the air filter and check if the unit works properly afterward.
5. Refrigerant Leakage
Another possible cause of the evaporator coils freezing over is a low refrigerant level (most often, air conditioners use freon.) The refrigerant in your HVAC system is not a substance you occasionally add. Its level should always be the same, so a refrigerant leak is an important issue that should not be overlooked. Some units have self-diagnosing functions, but it’s best to call a professional to check if yours doesn’t.
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At Thomas Hoffmann Air Conditioning & Heating, we pride ourselves on being a locally owned and operated HVAC company. With more than 30 years of experience and a master technician and mechanical engineer as our owner, we can replace, repair, and maintain your business or home’s HVAC system.
