Privacy Policy
Last Updated: October 2025
Website: https://tomhoffmannairconditioning.com
At Thomas Hoffmann Air Conditioning & Heating LLC, your privacy is important to us. We are a locally owned and operated St. Louis HVAC company, and we respect the trust you place in us when you visit our website or contact us for service.
We do not sell, rent, or trade any client information to third parties. Any information you share with us is used solely to provide and improve our services.
1. Who We Are
This Privacy Policy applies to Thomas Hoffmann Air Conditioning & Heating LLC, located at:
Thomas Hoffmann Air Conditioning & Heating LLC
1623 Wendover Lane
Des Peres, Missouri 63131
Phone: (314) 471-7625
Website: https://tomhoffmannairconditioning.com
2. Information We Collect
We collect personal information only when necessary to provide you with our services or improve your experience on our website.
Information we may collect includes:
- Name, phone number, email address, or physical address (if submitted through contact or quote forms)
- Comments or reviews you leave on the site
- Browser type, IP address, and device information (for analytics and spam protection)
3. Why We Collect Your Information
We collect data to:
- Respond to your inquiries or service requests
- Schedule appointments or provide estimates
- Improve our website performance and user experience
- Detect and prevent spam or fraudulent activity
We never collect or use personal information for any reason unrelated to serving you.
4. Comments
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam.
An anonymized string (a hash) may be provided to the Gravatar service to check if you are using it. You can review the Gravatar privacy policy here: https://automattic.com/privacy/. Once your comment is approved, your profile picture (if applicable) will be visible to the public next to your comment.
5. Media
If you upload images to the website, please avoid uploading images that include embedded location data (EXIF GPS). Visitors to the site may be able to download and extract this data.
6. Contact Forms
Information submitted through our contact or quote forms is used exclusively to respond to your inquiry or request for service. We do not share, sell, or distribute this information to any third parties for marketing purposes.
7. Cookies
We use cookies to enhance your experience on our site. Cookies help remember your preferences (like login information or form data) and allow us to analyze site performance.
You may disable cookies in your browser at any time, though some features may not function properly without them.
8. Embedded Content from Other Websites
Articles on this site may include embedded content (such as videos, images, or maps). Embedded content from other websites behaves as if the visitor has visited the other site directly. These sites may collect data, use cookies, or track your interaction with their content. We encourage you to review their privacy policies before interacting with embedded content.
9. Analytics
We use website analytics tools (such as Google Analytics) to understand how visitors use our website. This helps us improve our content, navigation, and user experience. All analytics data is aggregated and anonymous — we do not share or sell this data.
10. Data Sharing
We do not sell, share, or rent your personal information to third parties for advertising or marketing purposes. Data may be shared only with trusted third-party providers (such as website hosting or security services) when necessary to operate the website safely and efficiently.
11. Data Retention
- Comments and their metadata are retained indefinitely so we can recognize and approve future comments automatically.
- If you register for an account, we store your personal information so you can view, edit, or delete it at any time (except for your username).
12. Your Rights
If you have an account or have left comments on our site, you may request:
- A copy of your personal data that we hold
- Deletion of your personal data (excluding data retained for legal, administrative, or security purposes)
To make a data request, please contact us using the information below.
13. Data Security
We take reasonable and appropriate measures to protect your personal data from unauthorized access, misuse, or disclosure. While no online system is completely secure, we regularly review our practices to maintain a high standard of data protection.
14. Data Breach Procedures
In the unlikely event of a data breach, we will take immediate steps to identify the issue, minimize exposure, and notify affected users if required by law.
15. Contact Information
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Thomas Hoffmann Air Conditioning & Heating LLC
1623 Wendover Lane
Des Peres, Missouri 63131
Phone: (314) 471-7625
Email: [email protected]
Website: https://tomhoffmannairconditioning.com
16. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our business practices or applicable laws. Any updates will be posted on this page with a revised “Last Updated” date.
Summary:
Your privacy matters to us. We respect your trust, protect your information, and never sell or share your data.